Citizen's Charter
BORROWING OF MATERIAL FOR PHOTOCOPYING
Schedule of Availability of Service: 8:00 am - 5:00 pm
Clients/Customers: Students, Faculty, Staff and other researchers
Requirements: Library card, School I.D., Valid I.D. for other researchers
Processing Time: 3 minutes
| Step | Customer/Applicant | Service Provider | Duration | Person Responsible | Forms |
|---|---|---|---|---|---|
| 1 | Presents the item to be photocopied together with library card | Provides photocopy slip | 1 minute | Staff on duty (Circulation) | Photocopy slip |
| 2 | Fill out the photocopy slip and sign the book card | Approves the slip and issues the book | 1 minute | Staff on duty (Circulation) | Photocopy slip/Book Card |
| 3 | Returns the borrowed item for photocopy | Inspects the borrowed item | 1 minute | Staff on duty (Circulation) | Log of used material for statistical reports |
END OF TRANSACTION
REFERENCE ASSISTANCE
Schedule of Availability of Service: 8:00 am - 5:00 pm
Clients/Customers: Students, Faculty, Staff and other researchers
Requirements: Library card, School I.D., Valid I.D. for other researchers
Processing Time: 7 minutes
| Step | Customer/Applicant | Service Provider | Duration | Person Responsible | Forms |
|---|---|---|---|---|---|
| 1 | Approaches the librarian-in-charge of the appropriate section and presents query |
Conducts reference interview * Directs student to the resources available |
5 minutes 2 minutes |
Library staff in charge | None |
END OF TRANSACTION
BORROWING OF BOOKS
Schedule of Availability of Service: 8:00 am - 5:00 pm
Clients/Customers: Students, Faculty, Staff and other researchers
Requirements: Library card, School I.D., Valid I.D. for other researchers
Processing Time: 3 minutes
| Step | Customer/Applicant | Service Provider | Duration | Person Responsible | Forms |
|---|---|---|---|---|---|
| 1 | Presents the book to be borrowed together with his library card | Checks the book card of the book and the library card | 1 minute | Library staff in charge (borrowing desk) | Book card, library card |
| 2 | Signs the book card | Writes due date | 1 minute | Library staff in charge (borrowing desk) | Library card, log of utilization |
END OF TRANSACTION
MULTIMEDIA SERVICES
Schedule of Availability of Service: 8:00 am - 5:00 pm
Clients/Customers: Students, Faculty, Staff and other researchers
Requirements: Library card, School I.D., Valid I.D. for other researchers
Processing Time: 6 minutes
| Step | Customer/Applicant | Service Provider | Duration | Person Responsible | Forms |
|---|---|---|---|---|---|
| 1 | Makes reservation | Checks availability of room and equipments | 4 minutes | Library technician | Logbook for Audio Visual Reservation |
| 2 | Fills out the logbook of reservation | Signs approval | 2 minutes | Library technician | Logbook for Audio Visual Reservation |
END OF TRANSACTION
INTERNET SERVICES
Schedule of Availability of Service: 8:00 am - 5:00 pm
Clients/Customers: Students, Faculty, Staff and other researchers
Requirements: Library card, School I.D., Valid I.D. for other researchers
Processing Time: 9 minutes
| Step | Customer/Applicant | Service Provider | Duration | Person Responsible | Forms |
|---|---|---|---|---|---|
| 1 | Presents library card and logs in | Opens computer | 2 minutes | Library staff in charge (Electronic services) | Logbook, library card |
| 2 | Proceeds to computer and performs activity | Assists the researcher | 5 minutes | Library staff in charge (Electronic services) | None |
| 3 | Logs out | Checks computer | 2 minutes | Library staff in charge (Electronic services) | None |
END OF TRANSACTION
RE-ISSUANCE OF LIBRARY CARD
Schedule of Availability of Service: 8:00 am - 5:00 pm
Clients/Customers: Students
Requirements: Letter of loss, registration form, school I.D, receipt of payment
Processing Time: 4 minutes
| Step | Customer/Applicant | Service Provider | Duration | Person Responsible | Forms |
|---|---|---|---|---|---|
| 1 | Submits the requirements | Encodes and validates the library card, signs the registration form that library card has been claimed | 3 minutes | Library staff | Registration form |
| 2 | Signs the logbook | Issues the library card | 1 minute | Library staff | Logbook |
END OF TRANSACTION
ISSUANCE OF REFERRAL LETTER
Schedule of Availability of Service: 8:00 am - 5:00 pm
Clients/Customers: Students
Requirements: Valid School I.D.
Processing Time: 3 minutes
| Step | Customer/Applicant | Service Provider | Duration | Person Responsible | Forms |
|---|---|---|---|---|---|
| 1 | Fills out referral letter | Checks referral letter for errors | 2 minutes | Library secretary | Referral letter |
| 2 | Receives the referral letter | Signs the referral letter, logs the transaction in the statistical report | 1 minute | Librarian | Referral letter, logbook |
END OF TRANSACTION
RETURNING OF BOOKS
Schedule of Availability of Service: 8:00 am - 5:00 pm
Clients/Customers: Students, Faculty, Staff
Requirements: Books borrowed
Processing Time: 4 minutes
| Step | Customer/Applicant | Service Provider | Duration | Person Responsible | Forms |
|---|---|---|---|---|---|
| 1 | Presents the borrowed book | Pulls out library card and book card. Checks due date | 1 minute | Library staff (circulation) | None |
| 2 | Inspects the returned item | 1 minute | Library staff (circulation) | None | |
| 3 | Assess the overdue fine | 1 minute |
P2 per day including weekends and holidays Library staff (circulation) |
None | |
| 4 | Pays overdue fines and signs the logbook | Receives payment and returns the library card of the student | 1 minute | Library staff (circulation) | Logbook |
END OF TRANSACTION